Exchange Policy

Effective Date: [Insert Date]

At Vaidehi Alanakar, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer an exchange policy under the following conditions:

1. Exchange Eligibility

  • Exchange requests must be made within 5 days of delivery.
  • The product must be unused, unworn, and in its original condition.
  • All original tags, packaging, and invoices must be intact.
  • Products showing signs of use or damage (not caused during delivery) will not be eligible for exchange.

2. Non-Eligible Items

  • Customized or made-to-order products
  • Products purchased during clearance or sale (if applicable)
  • Items damaged due to misuse or mishandling

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery with proper photo or video proof. Eligible cases will be approved for exchange.

4. Exchange Process

  • To initiate an exchange, contact us via phone or email with your order details.
  • Once approved, you will be guided through the return and exchange process.
  • The replacement product will be dispatched after we receive and verify the returned item.

5. Shipping Charges

  • Customers may be required to bear shipping charges for exchanges unless the product received was damaged or incorrect.
  • In case of damaged or wrong product delivery, we will cover the shipping cost.

6. Availability of Replacement

All exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative product or store credit.

7. Contact Information

For any exchange-related queries, please contact us:

Phone: +91 79001 34146
Phone: +91 89284 36281
Email: vrushaliavhad28@gmail.com